Contact us

Email

[email protected] is read every business day. Include the product name and, if it helps, the item code printed on each product page.

Phone

+1 (877) 555-0126, Monday to Friday, 9:00 to 17:00 Eastern. Outside those hours email is faster.

Office

This is a correspondence address. We do not hold stock here and we cannot accept returned parcels; those go back to the store that shipped them, as described on the returns page.

What we can help with

• A size, format or specification on this site that does not match the product
• A link that leads to the wrong item or nowhere at all
• An ATOPALM product missing from the catalog
• Questions about which format suits a situation, answered from what the manufacturer states

What we cannot help with

• Order status, tracking, refunds and cancellations, all of which live with the partner store
• Personal skin advice. We describe cosmetics; a qualified professional assesses skin
• Wholesale, distribution or brand partnership requests, which belong with NeoPharm